Privacy policy

This Privacy Policy describes how ROSIE ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase at our website, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as a user of the Services, whether you are a customer, website visitor, or other individual whose information we collect according to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of our Services.

Changes to this Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other measures required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources, as detailed below. The information we collect and use varies depending on how you interact with us.

We may use collected information to communicate with you, provide the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend our rights and the rights of our users or third parties.

Personal Information We Collect Directly from You

Information you submit directly through our Services may include:

  • Basic contact information, including your name, address, phone number, and email.

  • Order information, including your billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information, including your username, password, and security questions.

  • Purchase information, including items you view, add to your cart, or wishlist.

  • Customer support information, including details you choose to include in communications with us.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). We use cookies, pixels, and similar technologies ("Cookies") for this purpose. Usage Data may include device information, browser details, network connection, IP address, and interaction data with the Services.

Information from Third Parties

We may obtain information about you from third parties, including:

  • Companies supporting our Site and Services (e.g., Shopify).

  • Payment processors, which collect payment information necessary for transactions.

How We Use Your Personal Information

  • Providing Products and Services: To fulfill orders, process payments, handle returns, exchanges, manage your account, and facilitate shipments.

  • Marketing and Advertising: To send promotional communications and personalize advertising on our Site and elsewhere.

  • Security and Fraud Prevention: To detect and investigate fraudulent, illegal, or malicious activities.

  • Customer Support: To provide efficient and timely support services.

Cookies

Like many sites, we use Cookies to enhance and optimize our Services. You may manage Cookie preferences through your browser settings, although blocking Cookies may impact your user experience.

Disclosure of Your Personal Information

We may disclose your personal information in circumstances such as:

  • To service providers who help us manage our operations (e.g., payment processors, analytics providers).

  • When directed or consented to by you.

  • Within our corporate group for operational purposes.

  • In connection with legal obligations or business transactions.

User-Generated Content

If you submit user-generated content publicly on our Services, this information becomes publicly accessible and we are not responsible for privacy or security practices of third parties accessing this information.

Third-Party Links and Sites

Our Site may include links to third-party sites. Please review their privacy policies separately, as we are not responsible for third-party practices.

Children’s Data

Our Services are not intended for children and we do not knowingly collect personal information from children under 16.

Security and Retention of Information

While we strive for strong security measures, no method is completely secure. The duration of information retention depends on its necessity for account management, service provision, legal compliance, and dispute resolution.

Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, transfer, or restrict the processing of your personal information. You may also withdraw consent or appeal our decisions.

Complaints

If you have concerns regarding our handling of your personal information, contact us directly. You may also lodge a complaint with your local data protection authority.

International Users

We may transfer your personal information internationally, complying with recognized transfer mechanisms such as EU Standard Contractual Clauses.

Contact

For questions or to exercise your rights, please contact us at: support@rosiecharms.com